In this policy, “us”, “we”, or “our” means ShareTradingEducation.com Pty Ltd, operators of this website and Corporate Authorised Representative [CAR322726] of Maven Capital Pty Ltd, Australian Financial Services Licence AFSL 418504.(Click Here for our Financial Services Guide)
We are bound by the Australian Privacy Principles (or APPs) of 12 March 2014.
1. INFORMATION WE COLLECT
The personal information we collect falls into four categories: contact details, click trails, activity history, and publishable content.
2. HOW WE COLLECT IT
Contact details and publishable content are collected when supplied by you either via the website or direct to us by other means.
Click trails are recorded by our servers as each request reaches the website. This includes but is not limited to:
Click trails can be correlated over time by the use of ‘cookies’ as outlined in section 6. In most cases click trail data is not directly individually identifiable.
Activity history is recorded whenever you undertake an activity such as submit an enquiry, make a comment, vote on an object, and may additionally be recorded by us when you contact us offline.
3. WHY WE COLLECT IT AND HOW WE USE IT
Publishable content is collected and republished where applicable in order to enable a two-way conversation in public between us and our visitors.
We collect your personal contact details and activity history:
We collect click trail data:
4. HOW WE DISCLOSE IT
We may disclose your personal information to third parties, and you consent to us disclosing your personal information to third parties, under the following circumstances:
5. PUBLISHABLE CONTENT
Content submitted by you for publication may be disclosed to all visitors of our website, and/or republished on other websites at our discretion.
If you provide personal information either of your own or of any third party as part of publishable content, you warrant that you have permission to publish said information and indemnify us against any consequences resulting from the publication of said information.
If you find your personal information published on our website without your consent, please contact us immediately as outlined in section 10.
Our Website utilises cookies to provide you with a better user experience.
Cookies are electronic tokens containing small amounts of information that are passed between a web browser and server. They are used to maintain session state between pages or to retain information between visits if you return to the website at a later time.
Cookies also allow us to identify your browser while you are using our site – they do not identify you. If you do not wish to receive cookies, you can instruct your web browser to refuse them.
7. OPTING IN AND OUT
You may opt out from the correlation of passive activity data by turning off cookies in your browser. Please note however that disabling cookies may result in a reduction of available functionality on our site including but not limited to the loss of the ability to post comments and vote on content.
When you supply us with your email address you may be asked to opt in to receive marketing information by e-mail or other means.
You will be given the opportunity to opt out from receiving further communications from us in accordance with this policy each time we send you information for which you have opted in. This comes in the form of an ‘unsubscribe’ link, generally in the footer and/or header of each email.
If you receive any communication purporting to be connected with us or our products or services that you believe has been sent to you other than in accordance with this policy, or in breach of any law, please contact us immediately as outlined in section 10.
8. INFORMATION MANAGEMENT AND SECURITY
With the exclusion of information supplied for publication (as outlined in section 5), we will take all reasonable steps to ensure that the personal information we hold is not lost, misused, or inadvertently provided to unauthorised third parties, including by means of firewalls, password locking, truncation of credit card data, encryption of data in transit, and secured servers.
You acknowledge that the security of communications sent by electronic means cannot be guaranteed. You provide information to us via the internet at your own risk. We cannot accept responsibility for misuse or loss of, or unauthorised access to, your personal information where the security of information is not wholly within our control.
You must ensure the security and confidentiality of any username and/or password used by yourself to access this website. You agree that you will be held responsible for all activities which occur under your username and password (including but not limited to publication of illegal or defamatory material or any other unlawful activity, or unauthorised charging of your credit card).
You agree that we are not responsible for the privacy or security practices of any third party and that the collection and use of your information by third parties may be subject to separate privacy and security policies.
If you suspect any misuse or loss of, or unauthorised access to, your personal information, please contact us immediately as outlined in section 10.
9. GAINING ACCESS TO YOUR INFORMATION
You have the right (excluding exceptions outlined in the Privacy Act) to seek access to and update or correct the personal information we hold about you. If you make an access request, we will ask you to verify your identity. We may charge a fee to cover the costs of meeting your request.
If you would like to seek access to personal information we hold about you, you can contact us as outlined in section 10.
10 RAISE A COMPLAINT
ShareTradingEducation.com is committed to providing quality service and advice to our clients in their quest to achieve their financial goals.
If we have not lived up to this commitment and you have a concern or complaint, we want you to let us know so that we can ensure your issue is dealt with in a fair and balanced way.
Our commitment extends to providing accessible dispute resolution service. If you have a complaint, concern or comment about the service provided to you, we ask that you take the following steps:
A) Contact Us at ShareTradingEducation.com or mail your complaint to us at:
ShareTradingEducation.com Pty Ltd
16 Vista Avenue
Copacabana, NSW 2251
B) If you would feel more comfortable speaking to someone else or your complaint is not acknowledged, we ask that you contact the Complaints Manager at Maven Capital on (07) 55077721 or via email at email@example.com. You can also mail your complaint to:
Maven Capital Pty Ltd
PO Box 438
Varsity Lakes QLD 4227
Once we receive your complaint or comment we will try to resolve your complaint quickly and fairly. We will acknowledgement receipt of your complaint within one business day of receiving it.
If your complaint is not resolved to your satisfaction within a further 30 days, you can raise your concerns with the Australian Financial Complaints Authority (AFCA) at:
Phone: 1800 931 678 (free call)
Mail: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001
AFCA provides a free and independent dispute resolution service which is available to consumers and small businesses where the dispute cannot be resolved between the client and the financial firm and that falls within AFCA’s terms of reference.
Maven Capital Pty Ltd is a member of this complaints resolution service. Our member number is 46406.
The Australian Securities & Investments Commissions (ASIC) has a free call Info line 1300 300 630 which you may use to make a complaint and obtain information about your rights.
11. HOW TO PROVIDE FEEDBACK & CONTACT US
a) Have any questions about how we collect, use, disclose, manage or store your personal information, or
b) Would like to request access or changes to the information we hold, or
c) Wish to raise a complaint (see 10. above),
please Contact Us through this website or write to us at:
ShareTradingEducation.com Pty Ltd
16 Vista Avenue